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Need Help?

You can create a support ticket directly from your OneVideo dashboard,

or simply email us at: support.desk@insourceapps.com

We’re here to assist you!

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 Response time may be delayed during weekends, kindly allow us at least 24 hours, especially on Sundays.

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 Important Note:

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OneVideo AI uses official APIs from all the leading AI video model providers to generate your video content.

Some times, these official APIs may experience high demand or temporary server delays, which can cause longer processing times.

⏳ In most cases, your video will be ready within 30–40 minutes.

If your output is not available within 1 hour, we recommend switching to a different video model to avoid further delay.

We appreciate your patience and understanding as we work with cutting-edge technology!